“STAY CARDRONA” In this policy, “we”, “us” and “our” refer to

Cardrona Captain’s Lodge * Cardrona Cottage * Cardrona Boundary Creek Hut – Captain’s Studio

Reservation Policy (All reservations are subject to the following terms and conditions as agreed to at the time of booking).

COVID – 19 Due to the coronavirus, we’re taking extra care to disinfect frequently touched surfaces between reservations

Contract: A contract between you and “Stay Cardrona” will come into existence when we receive accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement and receive payment. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Prepayment and Deposits. A non-refundable deposit of 50% of the holiday price is payable at the time of booking. Bookings made less than 60 days before your arrival date must be accompanied by the full amount of the holiday charge. There will be a 2.5% surcharge if paying by credit card. (and the refundable deposit of $250 Bond/deposit if requested for functions of parties)

Balance of Payment: The balance must be paid so as to arrive no later than 60 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.

Parties/Weddings/Parties: By prior approval only. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Quotes: Rates are subject to change without notice. Quotations are valid for 24 hours unless otherwise specified. Subject to availability upon acceptance. In case of a double booking the payment that reflects in the bank account first will secure the accommodation and the later payment will be refunded in full.

Occupancy Numbers: The number of persons using the accommodation at any time must not exceed Lodge 11 (not including infants or babies). Cottage 7 (not including rollout beds, infants or babies) and only those people listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Age: Bookings cannot be accepted from persons under 20 years of age.

Access: We or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

Arrival and Departure times: Your booking commence at 3pm unless otherwise agreed and guests are required to vacate the property by 11am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Before departure the property must be left the way it was found on your first day. Vacuum floors, wipe bathrooms down, kitchen cleaning is NOT included in the cleaning fee. ALL dirty dishes must be washed, dried and put away. This includes emptying the dishwasher. If this is NOT done them we reserve the right to charge an additional $25.00 for kitchen cleaning.

Cancellation Policy

All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 60 days before it is due to start then your deposit will be forfeit. If you cancel less than 60 days prior to the holiday then the full balance remains due and is not refundable.

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday.
Our liability for cancellation will be limited to payments made to us.
We (the owner) reserve the right to refuse a booking without giving any reason.
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Insurance: We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

Privacy Policy

“Stay Cardrona” takes the privacy of its guests and their personal information seriously. Therefore we take great care to protect that privacy and to secure the data that is collected and stored by us about you in accordance with GDPR regulations. We will only use your personal information to enhance your experience with us. If your information is no longer needed then it will be deleted. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

“Stay Cardrona” cares about the privacy of your personal information and is committed to protecting it.

Collection and Use Personal Information

1. When you contact us through our website (www.staycardrona.nz) (the “Website”), by telephone, post, email or through other means, we collect information that could be used to personally identify you, such as your name, gender, email address, phone number and age. We use this information to process your enquiry, any resulting booking and to provide all relevant services in connection with your stay.
2. We automatically collect certain information about you when you visit our website, such as IP address, web browser type and operating system. We use this information to analyse your use of the website and to improve our services.
3. We also collect data automatically via cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.
4. We do not share or sell your data to third parties.

We use cookies when you visit our site. A cookie is a small text file that is downloaded onto your computer or smartphone when you access a website.
It allows the website to recognise your device (smartphone, computer etc.) and store some information about your preferences or past actions.
You have the option to accept or decline the use of Cookies when first opening our website.

Storage of data

1. We will store your data on secure servers. If you suspect any misuse or unauthorised access to your data, please let us know immediately by emailing us on: nz.
2. Unless a longer period is required or permitted by law, we will only hold your data on our systems for the period necessary to carry out your booking, or until you request that the data be deleted. Even if we delete your data, it may remain on backup or archival media for legal, tax or regulatory purposes.

Scope

1. The Privacy Policy applies only to the actions of “Stay Cardrona”, it does not extend to any websites that can be accessed through links from the Website.
2. For the purposes of the applicable Data Protection Laws, “Stay Cardrona” is the “data controller”. This means that “Stay Cardrona” determines the purposes for which, and the manner in which, your data is processed.

“Stay Cardrona” Terms and Conditions

Smoking Policy including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco or any illegal substances anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments.This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.

Smoking is permitted on the veranda’s and in the gardens/outdoors

LODGE PETS – pets are allowed by prior arrangement only. Pets can not go upstairs at any time, as this allows us to rent the LODGE to pet allergy sufferers. Any poop must be collected and placed in the rubbish bins. If pets are left at the property alone IN SUMMER the pet must stay in the kennel outside. IN WINTER the pet can sleep in the laundry, or in downstairs bedroom – a bed is provided. We provide food bowls, and sleeping mats with cover. There is an additional $65 charge for pets during your stay.

Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

The security deposit (for parties and functions) will be returned within 15 days of the end of your holiday less the cost of damage/breakages.

Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

Security: Remind your guests to lock the doors and close the windows when they leave your property unoccupied.

Cleaning: The owner reserves the right to make a charge to cover additional cleaning costs (in addition to cleaning fee at time of booking) if the client leaves the property in an unacceptable condition.Kitchen cleaning and dishes are NOT included in the cleaning fee. If we have to clean the kitchen then we will charge you an additional fee of $25.00 unless a deep clean is required and we reserve the right to charge above this rate.

Sub letting: The client may in no circumstance re-let or sublet the property, even free of charge.

Internet: The internet connection is available (at no extra cost) subject to technical availability. Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds.

Property: All inventory must remain in the property it was in at arrival and not be taken to another property.

Plumbing/Electrics: Please be considerate when it comes to the use of the plumbing and electrics. Kindly switch of most lights when not in a room and ensure the outside lights for your unit are switched off in the morning.

Fireworks: No fireworks to be let off on or around the property.

Supervision of Children: Children under 18 must be supervised by their parents/guardians at all times.

Quiet Enjoyment: We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

BBQ/Entertainment Facilities and rules: Each property has a BBQ. Please clean the BBQ after each use. The BBQ cleaner is under the kitchen sink. Please do be considerate when it comes to noise levels.

Complaints: Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Parking: Where on-site parking is provided guests accept that they park their vehicles at their own risk.

Lost Property Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged

Limit to Liability: The maximum liability of the establishment for any event or condition for which a guest may institute a claim is limited to the value of one day’s accommodation.

Changes

1. “Stay Cardrona” reserves the right to make changes to this Privacy Policy as it considers necessary from time to time, or as may be required by law. Any changes will be posted on the Website and you are deemed to accept the revised Privacy Policy on your first use of the Website following the alterations.
2. You can contact “Stay Cardrona” by email at [email protected]

Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.